Most outsourcing arrangements are designed to be punitive, keeping the vendor or service provider in constant “self-preservation” mode and failing to deliver the client what they wanted in the first place.
It’s not a sustainable model!
At Verum Consulting, we designed a revolutionary approach that develops a relationship first. Our process is simple, and it works – bringing value to both the client and the service provider. At a summary level, here’s how we do things:
First, we engage the client in a discovery process called V.E.R.U.M to ensure that their outsourcing goals are clear, achievable and realistic.
Then, we engage the right service providers with the right capabilities to match the client’s needs.
We facilitate informative working sessions where the service providers meet the client’s corporate real estate and facilities team to appropriately assess issues and challenges by direct interaction and discussion. These sessions often involve the client’s procurement and legal teams as well.
We solicit feedback from each service provider participating in the initial round of meetings. This allows us to “reverse engineer” the RFP so that the questions come from the service provider community itself, thus are clearly and directly applicable to the client’s specific situation and scope of work (SOW).
We ensure that at least 30% of the selection criteria is behaviorally-based, that is, evaluated on characteristics such as team chemistry, collaboration, commitment, engagement, and responsiveness. We measure this throughout the process by leveraging the service provider’s talent and creativity through gamification and a focus on team personalities.
We manage the overall process from needs analysis through account transition to ensure the relationship starts out well and has staying power – creating performance management and governance plans that are both fair and reasonable.
Download our Outsourcing Services Slide Deck.
If you already have a corporate real estate service provider relationship in place, we can help you in 3 key areas by playing one or more of the following roles:
Chances are, your outsourcing situation is a direct result of one or more deficiencies in the transition to your existing service provider. Again, we go back to the need to perform a discovery process on the front-end as well as a strong focus on transition. Here’s a presentation describing the Nine Steps to a Healthy Transition.
Ah yes, the million-dollar question. Luckily, the answer is…NOT a million dollars! Our pricing is customized for each client engagement and is based on the time it takes to execute the process end-to-end. The work is priced as a “guaranteed maximum” and broken down into monthly equal payments. This gives the client a defined budget and no surprises.
We can do this confidently because we are expert in accurately estimating the time it takes to complete an outsourcing initiative. And this way, unless you change the scope of work, you won’t pay us more if it takes longer to complete the process. And, better yet, if we finish ahead of schedule, you’ll pay less.